Shipping times

What are the shipping times

The preparation time for shipment is approximately 24 hours, but if you choose the GLS Express 12 option, our staff will make every effort to deliver within 12 hours. 

We process orders from 9 a.m. to 5 p.m., Monday to Friday. On Saturday and Sunday we are closed

What is the shipping cost?

The fixed cost of shipping is: 

  • €6.50 + VAT ( delivery in 24/48h ) for orders up to a taxable amount of €600.00; 
  • Free for orders >€600.00 ( delivery within 24/48h ); 
  • €11.50 + VAT for GLS Express shipping ( delivery in 12h )

The cash on delivery charge is €3.50 for amounts up to €500.00, and 0.8% of the amount for orders over €500.00.

Where do you ship to?

We ship to throughout Europe with DHL, DPD and Fedex.

What are the delivery times?

2 - 5 days for Europe.

When is a shipment delayed?

Generally a shipment delivery can be delayed due to bad weather or due to failed attempts of delivery.

When do I get the Tracking Number?

After the shipment of the order, you get a shipping tracking number by e-mail. Sometimes you’ll have to wait for the e-mail until the morning after the shipment.

Which currier do you use?

We use  BRT for deliveries to Italy and DHL, DPD and Fedex for those in the rest of the Europe. They all offer an outstanding delivery service, but sometimes a mistake at delivery  can occur. In this case we are not responsible mistakes made by currier.

What happens when the delivery address is incorrect or incorrect?

Please, read carefully the delivery address when you  are making an order. Mistakes in the address lead to delivery delays.

Notes:

Before you sign the delivery note, make sure that the package is intact. If it is not, sign conditionally and write: “CONDITIONAL ACCEPTANCE (DAMAGED PARCEL)”.

We take pictures of every prepared order to guarantee that the ordered and the delivered items match at best and in case of  problems (a missing item) we can guarantee (after the check of the picture) an immediate refund for the item  that is eventually missing due to a shipping error.