Shipping
We ship from our warehouse in Novigrad, Croatia, where all goods are stored in an authorised fiscal warehouse. Every order is picked, checked and photographed before the parcel is closed: if an item is missing, a quick check of the photo is enough to send you the piece right away or issue a credit note.
Processing times
We process orders Monday to Friday, from 9:00 to 17:00 (CET). Orders confirmed and, where applicable, paid by 13:00 normally ship the same day; the others ship on the next working day. No shipments on Saturdays, Sundays and Croatian or Italian public holidays.
To add an item to an order that has not shipped yet, write to [email protected] quoting the order number.
Couriers and delivery times
| Destination | Courier | Estimated delivery after dispatch |
|---|---|---|
| Mainland Italy | GLS, BRT or Poste Italiane | 24-48 working hours |
| Sardinia, minor islands, remote areas | GLS, BRT or Poste Italiane | 48-72 working hours |
| Croatia and Slovenia | GLS | 24-48 working hours |
| Other EU countries | GLS and network partners | 2-5 working days |
In Italy the courier is assigned according to destination, weight and the service chosen at checkout; it is named in the shipping e-mail together with the tracking link.
Times are courier estimates and do not include the day of dispatch. Bad weather, peak periods and failed delivery attempts can extend them.
Shipping costs
The cost is calculated at checkout according to destination, weight and volume of the order and the payment method chosen, and is shown before you confirm. Free-shipping thresholds, when active, are displayed at checkout.
Tracking
When the parcel leaves you receive the tracking number by e-mail. The first courier update usually appears the same evening or the next morning. You can follow the shipment on the website of the courier named in the e-mail: GLS, BRT, Poste Italiane.
On receipt: check the parcel
Always check the packaging before signing. If the parcel is damaged or opened, or the number of parcels does not match, sign with reservation by writing "accepted with reservation, damaged parcel" on the delivery note and send us the photos within 2 working days to [email protected]. Without a written reservation the claim against the courier can no longer be opened.
Missing items or picking errors must be reported within 8 days of delivery with the order number: we compare the packing photo and sort it out.
Wrong address or uncollected parcel
Check the delivery address before confirming the order: an incomplete address is the first cause of delay. Parcels refused, uncollected or with a wrong address return to the warehouse, and the outbound, return and re-shipping costs are charged.
Returns
Return and warranty procedures are described on the Warranty and returns page. When a pick-up is needed, we arrange it with one of our couriers.