General terms and conditions (hereinafter referred to as "GTC") shall provide binding rules for all business contacts between the supplier and the customer, as they are specified below. TERMS and CONDITIONS are binding for all business relations between the supplier and the customer.


Aer L.M. d.o.o.

Augustina Vivode 22

52470 Umag



A business entity with a valid IN, who makes an order in the context of its business activities. We do not deal directly with consumers.

(Hereinafter referred to as the “buyer“)

Withdrawal from the contract

The client, not being “Consumer”, cannot withdraw from  the contract. If the client has has filled in the VAT number according to art.1 b) The Legislative Decree 185 of  22/5/1999 (implementation of Directive 97/7/ EC cannot withdraw from  the contract.

The buyer that is a “Consumer” has the right to withdraw from the contract (order). In the event that the buyer withdraws from the contract after the dispatch of the goods, prior to payment, the seller has the right to require the costs associated with sending the goods.

The right of Withdrawal should be exercised within 14 working days, the first day being the day after the delivery.

The right of Withdrawal is exercised with a written notice within 14 days, sent by registered post or by a telegram  (followed in 48 hours by a registered post) to the address of the Aer L.M.’s seat. A notice sent by e-mail will not be valid.

The return of goods after withdrawal

After the regular exercise of the withdrawal right, the costumer must return the goods delivered by Aer L.M.

The return must be done within 14 working days (excluded Saturdays, Sunday and public holidays) from the day following the receipt of goods.

The costumer is bound to engage a courier that he has to chose independently and  pay all the  transportation related expenses.


Exclusion of the right of withdrawal

The right of withdrawal will not apply:

A)   To partial withdrawal: this is withdrawal of only a part of purchased goods that forms with it a substantial inseparable unity. A partial withdrawal can be applied if the client made an order of products that are distinctive from each other and provided with different numbers

B)   When the returned items are not intact

C)  When the item is not provided with the intact original packaging or  all original accessories are not intact.

D)  When the product is not returned to Aer L.M.

Damage  of goods during the transportation in case of return to the sender due to a withdrawal

Since the currier has been chosen by the consumer and the transport of the return is entirely at the expense of the consumer, Aer L.M. is not responsible of any damage of the returned items occurred during the transport.

If the goods arrive damaged

- If the goods are damaged during the transport, Aer L.M. will contact the Customer to enable a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the property (if insured), in this case, the product will be made available to the customer for his return, cancelling the request of the recess. Aer L.M. is not responsible in any way for damage or theft / loss of returned goods. Even in this case the customer will not be refunded, the return not being effective.


Refund of the price paid by the costumer

If the right of withdrawal has been exercised according to all the conditions,  Aer L.M. will repay the paid amount except for the transportation of return and the of the banking systems of online payment.

The refund will be made within 30 working days after  the date on which Aer L.M. received the returned goods.

For disputes arising from the interpretation, validity and / or execution of these General Conditions the territorial imperative is that of the court of the place of residence or domicile of the consumer, if located in Croatian territory.

Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the country of Croatia.

Governing Law Aertek lbas s.r.l.. This Agreement shall be governed by and construed in accordance with the laws of the country of Italy.


Aer L.M. d.o.o.