General terms and conditions of sale
Version of 5 September 2026. These terms replace every earlier version published on this site.
1. Who we are
The website aer-wsale.com (the "Site") is operated by AER L.F. d.o.o., registered office and warehouse at Ulica rijeke Rižane 4, 52466 Novigrad, Croatia, registered with the Commercial Court of Pazin under MBS 130059863, OIB 55800830610, VAT ID HR55800830610, share capital EUR 4,000.00 fully paid up ("AER" or the "Seller").
Contact: e-mail [email protected], phone +39 02 947 501 07, Monday to Friday from 9:00 to 17:00 (CET).
2. Scope: sales to professional customers only
The Site is a wholesale (B2B) platform. Access to prices and purchasing are reserved to companies, sole traders and professionals holding a VAT number who buy for purposes related to their business (the "Customer"). The Site does not sell to consumers. Consumer protection rules for distance contracts, including the 14-day right of withdrawal, therefore do not apply.
By registering, the Customer represents and warrants that:
- it is a professional operator holding a valid VAT number and the company data provided is true and up to date;
- the person operating the account is of legal age and authorised to bind the company;
- it holds every authorisation required in its country to buy and resell the products ordered (for example, in Italy, the authorisation of the Customs and Monopolies Agency, ADM, for the sale of liquids for inhalation);
- it will never resell the products to persons under 18 and will comply with the rules on advertising and sale of tobacco and related products in force in its country.
AER may at any time check the VAT number through VIES, request documents (company register extract, licences) and suspend or close accounts that do not meet the requirements. The account is personal: the Customer keeps its credentials safe and is responsible for every order placed through them.
3. VAT and invoicing
All sales made through the Site are concluded with AER L.F. d.o.o. For Customers based in another EU Member State the sale is an intra-Community supply: prices are net of VAT and the tax is settled by the Customer in its own country under the reverse-charge mechanism, provided that its VAT number is valid in VIES. Otherwise, and for Customers based in Croatia, AER charges Croatian VAT (PDV).
Customers based in Italy who need an Italian invoice, with the consumption tax on liquids for inhalation already paid, find at checkout the option to complete the purchase on italia.aer-wsale.com under the terms published there. In that case the contract is not concluded with AER L.F. d.o.o. and these terms do not apply.
4. Products, prices and availability
Products are described on their product pages. Pictures are indicative; colours and packaging may change following manufacturer updates. All products are genuine, sourced from manufacturers or authorised distributors and compliant with the applicable rules (TPD, CE marking, RoHS). TPD notifications, safety data sheets and declarations of conformity are available under Certifications and SDS and TPD Download.
Prices are visible only after logging in with an approved account, are expressed in euro and exclude VAT, consumption taxes, shipping costs and any payment-method fee, all of which are shown separately before the order is confirmed. AER may change prices at any time; the price in force when the order is placed applies. In case of an obvious pricing error AER may cancel the order and refund any amount paid.
Stock levels shown are updated in real time but are not a guarantee: if an item is no longer available after the order, AER informs the Customer and, at the Customer's choice, offers an equivalent item, removes the line from the order or refunds the corresponding amount.
5. Conclusion of the contract
Submitting an order is a binding purchase offer by the Customer. AER sends an automatic acknowledgement e-mail; the contract is concluded with the shipping confirmation or, for prepaid orders, with receipt of the payment and the following confirmation. AER reserves the right not to accept orders in case of incomplete data, failed verification of the requirements in section 2, previous unpaid invoices or suspected fraud. Order documents are available in the Customer's account area.
Changes or additions to an order already placed are possible only before the shipment is prepared, by writing to [email protected] with the order number.
6. Payment
Available methods depend on the delivery country and on the invoicing regime chosen and are shown at checkout: bank transfer in advance, cash on delivery (with a surcharge), credit or debit card via Viva Wallet. Details on the Payment methods page.
Prepaid orders are prepared once the payment is received. Orders not paid within 30 days are cancelled automatically. Late payment of agreed terms bears statutory default interest plus recovery costs.
Retention of title. Goods remain the property of the Seller until the price is paid in full. Until then the Customer holds them as custodian and may not pledge them.
7. Shipping and delivery
Shipments leave our warehouse in Novigrad (Croatia) by express courier. Costs, available services and estimated times are shown at checkout and on the Shipping page. Orders are processed Monday to Friday; an order confirmed and paid by 13:00 normally ships the same day. Delivery times are estimates and not binding; courier delays give no right to compensation or cancellation unless the delay exceeds 30 days.
The risk of loss or damage passes to the Customer on handover to the carrier when transport is arranged by the Customer, and on delivery to the Customer when it is arranged by AER. On receipt the Customer must check the parcel: if the packaging is damaged or shows signs of tampering, the Customer must sign the delivery note "accepted with reservation, damaged parcel" and report it to AER within 2 working days with photographs. Without a written reservation on the transport document a claim against the carrier is no longer possible.
Every order is photographed while being packed. Missing items or picking errors must be reported within 8 days of delivery: after checking the photograph AER ships the missing item or issues a credit note.
The Customer is responsible for the accuracy of the delivery address. Refused or uncollected parcels are returned to the warehouse and the outbound, return and re-shipping costs are charged to the Customer.
8. Warranty and defects
AER warrants that products conform to the manufacturer's specifications and are free from material and workmanship defects for 12 months from delivery (B2B commercial warranty, unless stated otherwise on the product page). Excluded are consumables and perishable items (coils, atomisers, pods, cartridges, drip tips, liquids), products sold as "outlet" or "below cost", and damage caused by misuse, drops, liquid ingress, opening or tampering with the device, normal wear or inadequate packaging of a return.
Apparent defects must be notified within 8 days of delivery; hidden defects within 8 days of discovery and in any case within the warranty period. Claims are filed through the RMA form in the account area, attaching product code, order number and proof of the defect (photo or video). Once the RMA is accepted, AER at its option replaces the product, issues a credit note or refunds the price; in most cases the defective product does not need to be returned and the Customer must dispose of it according to local rules (WEEE for electronic devices). Details on the Warranty and returns page.
The commercial warranty does not affect the rights the Customer has under the applicable law. As a reseller, the Customer alone is responsible towards its own end customers for the legal guarantee of conformity provided by the law of its country.
9. Returns not due to defects
As sales are between professional operators, there is no right of withdrawal. AER may accept, at its discretion and subject to prior written agreement, the return of intact products in their original sealed packaging and still in the catalogue, within 14 days of delivery, with transport costs borne by the Customer and a possible handling deduction. Returns of liquids, flavourings, bases and other products subject to consumption tax or excise duty, and of products whose hygiene seal has been removed, are never accepted.
10. Liability
To the extent permitted by law, AER's liability on any ground connected with an order is limited to the price paid for the disputed products. AER is not liable for indirect damage, loss of profit or goodwill. Nothing in these terms excludes liability for wilful misconduct or gross negligence, or the statutory liability for defective products.
AER is not liable for delays or non-performance due to force majeure (natural events, strikes, acts of authorities, interruptions of transport or IT systems, unavailability at manufacturers).
11. Use of the Site and intellectual property
Texts, images, product sheets, logos and the structure of the Site belong to AER or their respective owners. The Customer may use images and descriptions of the products it has purchased for resale in its own channels, without altering them and citing trademarks correctly; any other use requires written permission. Automated data extraction from the Site is prohibited.
12. Data protection
Personal data of the Customer's contact persons is processed according to the Privacy policy.
13. Governing law and jurisdiction
Contracts concluded with AER L.F. d.o.o. are governed by Croatian law, excluding its conflict-of-law rules and the 1980 Vienna Convention on Contracts for the International Sale of Goods. The Commercial Court of Pazin (Trgovački sud u Pazinu), Croatia, has exclusive jurisdiction over any dispute, without prejudice to AER's right to sue at the Customer's forum.
14. Final provisions
AER may update these terms; the version published when the order is placed applies to that order. The invalidity of one clause does not affect the others. Communications between the parties are validly made by e-mail to the addresses given in the account and on this page.